Have a Question? I’m Here to Help
Whether you’re exploring a new series, diving into your next emotional rollercoaster, or simply need a hand with your digital purchase, you’re in the right place. Below you’ll find answers to the most common questions about ebooks, audiobooks, downloads etc.
FAQ
General Information
Do you offer signed or physical books?
Not right now — my shop is digital-only. If physical editions become available in the future, my newsletter readers will be the first to know. So make sure you sign up here.
Do you have a reader group?
Yes! The S.M. West Suite is my private Facebook group. A warm, lively space to chat books, share thoughts/spicy gifs, and connect with other readers who love emotional, high-stakes romance.
How can I stay up to date on new releases?
Join my newsletter here for book news, sneak peeks, early announcements, and a little dose of storytelling straight to your inbox.
Digital Products
How are ebooks delivered?
All ebooks are delivered instantly through BookFunnel. You’ll receive a download link right after checkout with step-by-step instructions for loading your book onto any device.
How do I listen to audiobooks?
Audiobooks are delivered through BookFunnel as well. You can listen in the BookFunnel app, stream online, or download the files for offline listening.
Can I return or refund a digital purchase?
Because ebooks and audiobooks are delivered instantly, all digital sales are final.
However, if you hit a technical snag, please reach out. I always want to make sure you can access the stories you’ve purchased.
I didn’t receive my download email — what now?
Double-check your spam or promotions folder.
If it’s still hiding, BookFunnel support can resend your link. Or you can message me using the contact form below and I’ll make sure it reaches you.
Need more help?
If you’re looking for your next favorite read, need updates on books or releases, or simply want to reach out, we'd love to hear from you. Fill out the form below, and the team will get back to you as soon as possible.
